Primary duties & responsibilities
Business
- To assume full responsibility for operational, financial, facilities and developmental requirements of the branch, with a growth mindset
- To prepare the annual budgets in collaboration with Finance and Commercial teams, and to held accountable for delivering through P&L and Commercial Management and activity
- To deal with all aspects of International and Domestic freight movements (Import, Export by Sea, Air, Courier and/or Land) and 3PL provision of VAS
- To identify trends within the business, and actively develop solutions for maintaining positive momentum or correcting negative patterns
- To continually review and streamline working processes to enable best practice with lowest resource/financial impact
- To work in conjunction with sales in development and retention of all accounts
- To ensure profitability of accounts is maximised and loss making accounts are challenged and addressed
- To work with finance department both on payables and receivables to resolve issues
- To be involved in implementation of new business to ensure correct processes are in place prior to movement of goods to maintain service credibility
- To conduct face to face meetings with all staff for appraisal process and hold ongoing discussions with open issues
- To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery time
- To assist on operations in peak times so a requirement to have hands-on working knowledge of multi-modal processes
- To ensure staff the branch operates in line with Operational Controls framework for Finance related functions
- To ensure all customer issues are resolved in a timely and professional manner
- To negotiate contract rates in accordance with business needs to ensure that economies of scale are met and best prices achieved for the Company and/or Client
- To perform any other duties not defined in the job description as reasonably requested / expected by the Company
Customer Service
- To be customer facing and identify new business opportunities within existing sales portfolio of services
- To ensure all staff who deal with customers are consistently delivering excellent customer service, and go the extra mile whenever required
- To ensure “Best in Class” customer service is delivered at all times
Job role essentials
Technical
- Minimum of 10 years’ experience in a Multi-Modal position, with a proven track record in Branch and Financial Management
- Hands-on current experience in air import/export and sea import/export
- Educated to GCSE standard (minimum of 5)
- Ability and confidence to deal with difficult customers if the need arises
- Ability to consistently meet deadlines in a timely manner
Business
- IT literate (ability to utilise MS Office tools such as Word, Excel, etc)
- Commercial awareness is essential in this role from Key Account involvement to new business sales
- Knowledge of Cargowise CW1 Operating System would be an advantage
- Effective Time and Man Management skills
- Effective organisational skills with significant focus on attention to detail
- Ability to effectively communicate at all levels both internally and with clients
Personal Attributes
- Solid communication skills, demonstrable customer experience, financially and customer service driven, positive outlook and self-motivated, ability to motivate all staff at all levels, leader in business
Level of Authority
- Middle Management
Management Responsibility
- Complete automony within Corporate Guidelines in day to day running of operation, with all aspects of Operational, Health & Safety Financial, Facilities and Developmental Management
- This may require travel to other branches and overnight stays out of area during the year.