• Permanent
  • Cardiff, UK
  • £26,000 to £30,000 (DOE) GBP / Year

Join a Forward-Thinking Logistics Team!

Our client, a leading force in the logistics industry, is seeking a dedicated Customer Experience Co-Ordinator International to join their dynamic team. This is an exceptional opportunity for individuals passionate about forging a career in Operations within a non-traditional 9-5 setting. Are you ready to contribute to the future of freight forwarding? Apply now and become a pivotal part of our client’s award-winning team!

Role Summary

  • Collaborate with the International Operations Manager and Customs Supervisor to handle all aspects of International Freight and documentation.
  • Manage the account of FOB and CFR customers as directed by the International Operations Manager.
  • Track vessels and communicate changes to both customers and suppliers.
  • Liaise with Shipping Lines for Customs and Pin allocation and coordinate with hauliers for delivery arrangements.
  • Administer all customer bookings from origin to destination.
  • Efficiently handle new and existing customer queries and provide timely support.
  • Assist Management with commercial law matters within the shipping industry.
  • Perform daily administrative and housekeeping duties and provide cover for colleagues during periods of absence.

Essential Requirements

  • Driving: Must possess a valid driver’s license and own transport.
  • Learning and Growth: A strong interest in developing a career within Operations is essential.
  • Flexibility: Understanding and acknowledgement that logistics operates beyond traditional business hours.


  • Language Skills: Proficiency in Mandarin or other languages is highly advantageous.
  • Experience: Previous experience in the freight forwarding sector is a strong advantage.

Working Hours

  • Monday to Friday: 08:30 AM – 05:00 PM (30-minute break included).

Holiday Entitlement

  • 22 days holidays.
  • 8 days bank holidays.
  • Birthday off.

Company Profile

  • Operates in 5 specialized departments including International Freight Forwarding, Customs, UK Intermodal, UK General, and European Forwarding.
  • A team of 86 dedicated professionals.
  • A fleet of 40 vehicles, including the UK’s first all-electric Artic trucks.
  • A leader in decarbonization efforts within the logistics sector.
  • Recipient of multiple industry awards for excellence.

Take the Next Step
Are you ready to contribute to a forward-thinking company that values innovation, sustainability, and excellence? If you meet our essential requirements and are enthusiastic about excelling in the logistics field, we invite you to apply for this exciting role. Apply now and steer your career towards success with our client, a company that’s shaping the future of freight forwarding.