We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Administrator/Advisor in our Operations department. As a key member of our customer service team, you will play a crucial role in ensuring the highest level of customer satisfaction and operational efficiency.
- Respond promptly and effectively to customer inquiries and issues through various channels such as phone, email, and live chat.
- Provide accurate and detailed information about our products, services, and company policies to customers.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Investigate and resolve customer complaints or concerns in a timely and professional manner.
- Collaborate with other departments to address customer inquiries and escalate complex issues as needed.
- Maintain customer records, including contact information, interactions, and feedback.
- Identify opportunities for process improvement and communicate suggestions to the management team.
- Stay updated on product knowledge and industry trends to better assist customers and provide relevant information.
- Previous experience in customer service, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to think on your feet.
- Exceptional attention to detail and accuracy.
- Ability to multitask and prioritize tasks effectively.
- Proficient in using customer service software and CRM systems.
- Good computer skills, including knowledge of MS Office.
- A positive and customer-focused attitude.
- Ability to work well within a team and contribute to a collaborative work environment.
£30,000 – £40,000 per annum, commensurate with experience and qualifications.