Are you an experienced and skilled Freight Forwarding Operator looking for a new opportunity?Our client is a leading logistics company, as we continue to expand and provide exceptional freight forwarding services to our clients. We are seeking a highly motivated individual to join our team and contribute to our success.

Responsibilities

  • Coordinate and manage the end-to-end freight forwarding operations, ensuring smooth and efficient transportation of goods.
  • Handle all aspects of the shipment process, including booking, documentation, customs clearance, and tracking.
  • Liaise with carriers, suppliers, and customers to ensure timely delivery and resolve any issues that may arise.
  • Provide excellent customer service by promptly addressing inquiries, providing shipment updates, and handling any concerns or complaints.
  • Collaborate with internal departments, such as sales and warehousing, to ensure seamless workflow and customer satisfaction.
  • Stay updated on industry regulations, customs procedures, and transportation trends to ensure compliance and optimize operational efficiency.
  • Prepare and maintain accurate records, reports, and documentation related to freight forwarding activities.
  • Identify opportunities for process improvements and implement best practices to enhance operational effectiveness.

Requirements

  • Proven experience as a Freight Forwarding Operator or similar role, preferably in the UK market.
  • Strong knowledge of freight forwarding operations, including documentation, customs regulations, and shipping procedures.
  • Familiarity with various modes of transportation, such as sea, air, and road, as well as related documentation and requirements.
  • Proficiency in using freight forwarding software and systems for booking, tracking, and reporting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, suppliers, and internal teams.
  • Strong problem-solving and decision-making abilities to address operational challenges and resolve issues effectively.
  • Ability to work well under pressure, meet deadlines, and handle multiple tasks simultaneously.
  • A proactive and customer-focused mindset, with a dedication to providing high-quality service.
  • Knowledge of international trade regulations and customs procedures is desirable.
  • Relevant certifications or qualifications in freight forwarding or logistics are a plus.

We offer a competitive salary package within the range of £30,000 – £40,000 per annum, commensurate with experience and qualifications.

Additionally, we provide a supportive work environment, opportunities for growth and development, and the chance to work with a dynamic team of professionals.