Are you an experienced and skilled Freight Forwarding Operator looking for a new opportunity?Our client is a leading logistics company, as we continue to expand and provide exceptional freight forwarding services to our clients. We are seeking a highly motivated individual to join our team and contribute to our success.
- Coordinate and manage the end-to-end freight forwarding operations, ensuring smooth and efficient transportation of goods.
- Handle all aspects of the shipment process, including booking, documentation, customs clearance, and tracking.
- Liaise with carriers, suppliers, and customers to ensure timely delivery and resolve any issues that may arise.
- Provide excellent customer service by promptly addressing inquiries, providing shipment updates, and handling any concerns or complaints.
- Collaborate with internal departments, such as sales and warehousing, to ensure seamless workflow and customer satisfaction.
- Stay updated on industry regulations, customs procedures, and transportation trends to ensure compliance and optimize operational efficiency.
- Prepare and maintain accurate records, reports, and documentation related to freight forwarding activities.
- Identify opportunities for process improvements and implement best practices to enhance operational effectiveness.
- Proven experience as a Freight Forwarding Operator or similar role, preferably in the UK market.
- Strong knowledge of freight forwarding operations, including documentation, customs regulations, and shipping procedures.
- Familiarity with various modes of transportation, such as sea, air, and road, as well as related documentation and requirements.
- Proficiency in using freight forwarding software and systems for booking, tracking, and reporting.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, suppliers, and internal teams.
- Strong problem-solving and decision-making abilities to address operational challenges and resolve issues effectively.
- Ability to work well under pressure, meet deadlines, and handle multiple tasks simultaneously.
- A proactive and customer-focused mindset, with a dedication to providing high-quality service.
- Knowledge of international trade regulations and customs procedures is desirable.
- Relevant certifications or qualifications in freight forwarding or logistics are a plus.
We offer a competitive salary package within the range of £30,000 – £40,000 per annum, commensurate with experience and qualifications.
Additionally, we provide a supportive work environment, opportunities for growth and development, and the chance to work with a dynamic team of professionals.