Headford Group

Scope of position:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities: 

  • Ensure smooth and timely freight process flow meeting customer expectations
  • Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
  • Track and Trace Ocean Import Files daily
  • Use Tree View on daily basis
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client and vendors billing, within the client’s and customer standards.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
  • Meet compliance at all times to regulations internal and external in accordance with government regulations.  No fines, penalties or late filing.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
  • Meet KPI standards in accordance with the Company’s procedures
  • Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
  • Escalation of problems to Management when necessary