Website Headford Group

Freight Forwarding Recruitment Specialists

Network Control Group Supervisor – Transport Management

Full time

Location: Colnbrook/Heathrow

Salary £29k basic plus £4k shift allowance

Working hours – Sunday to Thursday, 7:30pm to 4:30am

22 days annual lave rising to 26 with length of service

Access to company benefits portal

Stakeholder pension

Excellent progression opportunities and accelerated development opportunities

We have an opportunity for a Network Control Group Supervisor with one of the biggest Freight Forwarders in the world.

This is a Management role, based at off the Southern Distribution Centre in Colnbrook. Managing 6 direct reports of varying experience levels, we are seeking a proven manager with experience in transport management and analysis of technical data. The NCG team are responsible for monitoring all fleet vehicles to ensure timely delivery of shipments and customs clearance of shipments in the air to ensure our time definite delivery services can be achieved.

We are seeking a candidate who has experience working with Customs systems, transport or warehouse management systems, technical ability is key for this role and proven experience working with and training staff on complex IT systems is a necessity.

Role

To implement and support departmental strategies. To assist in managing the day to day operation and staff within the NCG, in order to effectively monitor all elements required for successful network operations. Reporting any detriments to service, highlighting root cause and analysis with short/long term solutions. To monitor and communicate all departure and arrival times within the SDC/ Customer Collections/Deliveries.

The Network Control Supervisor is responsible for the performance of his shift or function within the network group. He/she must ensure that all operational problems are resolved/ or escalated to direct report, so that customer expectations are achieved and resources optimised, within operational cost performance, agreed budgets.

Must be able to lead, manage, motivate and communicate effectively to all areas and levels of operations staff within the team.

Key focus on achieving service excellence within agreed cost parameters while maintaining a strong customer facing position and driving improvement in customer satisfaction.

Must be organised and facilitate staff Rosta coverage as well as holiday/Overtime approvals.

Successful candidate will be required to work flexible hours around the operation to ensure departmental needs are satisfied.

Successful candidate must be committed to travel away on management training courses and events.

Skill/Experience required

Minimum 3 to 5 years of man-management experience within or a similar industry.

Higher level of education with additional qualifications specific to this role.

High level of Microsoft office knowledge/experience.

Dangerous Goods by road and by air

Health and safety

Man management

Knowledge of the UK Road Maps would be an advantage