Website Headford Group

Freight Forwarding Recruitment Specialists

Air Export Operator – Life Sciences Specialist
Location: Hayes/Heathrow
Full time opportunity
Salary – £33k to £40k doe
Hours: 37.5 hours Mon-Fri

Experience within the Life Science Sector is advantageous

Our client is one of the largest Freight forwarders in the World and require an Air Export Operator with Life Sciences experience to be based out of Hayes/Heathrow.

Role Purpose:
The ILS team specialised in temperature management of Pharma Products & any goods that are required within the Medical Industry

We have a vacancy for an ILS Specialist they need to demonstrate a sense of drive in working within an extremely specialised team that undertakes a range of activities.

Position Specification:
Customer Relations (internal & external) Exports
Liaise with customers on a daily basis taking bookings via email and telephone & dealing with minor complaints.

Create house airway bills, cut manifest and master airway bills print export labels.
Complete all necessary security certificates.
Check all documentation for the purpose of air export
Create customs entries
Send pre alerts to destinations and follow up on all shipments.
Provide updates and proof of delivery to customers where required.
Import/Export Projects will be key to this role
Customer F2F interaction
Job Process:
The Air Operations Agent is the first point of contact with both internal and external customers and the link between the airlines, shippers, hauliers, etc. responsible for the following key activities:

Achieve personal and operational targets and report any problems that may affect performance i.e. prepare all paperwork for customs and airlines or monitor outbound/inbound flights and truck services
Ensure shipment procedures are followed according to operational procedures and highlight any concerns to line manager i.e. generate manifests or security letters
Maintain and enter accurate data on all company systems
Request materials and services needed to achieve targets.
Contribute to safety and hygiene standards
Good knowledge of Windows, Word, Excel. NES and Logis would be an advantage
Specific Technical Requirements:
Must have 5 years Air Operational/Customer Service Experience
Must be able to work as part of a team
Must have good communications skills

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