Website Headford Group

Freight Forwarding Recruitment Specialists

Ocean Export Operator
Location: Hayes/London
Full time opportunity
Salary discussed on application
Excellent benefits

Our client is a medium sized freight forwarding specilaist who require Ocean Export Operators with good experience and knowledge of the export process from start to finish.

Duties of the role:

  • Manage the day to day bookings Worldwide Sea freight jobs
  • Raising job files and all appropriate paperwork
  • Processing jobs through Fast Freight software system
  • Extensive client liaison to include quotations, follow up, bookings and problem solving
  • Extensive supplier liaison to include rate negotiations, bookings and problem solving
  • Internal liaison with the Sales Team, assisting with quotations and service information
  • Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
  • Maximising the gross profit by negotiating with the supplier base
  • Proactively contacting the existing clients to maximise business potential
  • Invoicing jobs on completion
  • Populating internal analysis and key statistics
  • To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity


  • Must have Worldwide Sea freight operations experience (Ideally export bias)
  • Strong Customer Service or Sales experience in rate negotiations and delivering quotations
  • Good communication skills
  • Good organisational skills
  • Good attention to detail
  • Can work to deadlines and handle pressure
  • Quick thinker / Problem solving
  • Self-motivated and enthusiastic character

This position forms part of the existing Operations Team. It requires the jobholder to manage the day to day Worldwide Sea freight export bookings and all of the related administration. To build relationships with the existing clients and deliver a high standard of customer care at all times.

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