• Permanent
  • Heathrow

Website Headford Group

Freight Forwarding Recruitment Specialists

Air Import Coordinator
Location: Heathrow
Salary: £25k to £30k
Full time: 37.5 hours a week
Excellent benefits

We have an opportunity with medium to large Freight Forwarder who require 3 Air Import Coordinators to join the team at their HQ in Heathrow.
Excellent employer with career progression and excellent benefits.

2 x shitfs of Sunday/Thursday 9am -17.30pm

1x shift of Monday/Friday 9am -17.30pm

Key Relationships:

  • Import / Export Dept, Warehouse & Distribution, Head Office and Clients

Key Responsibilities and Tasks:
Role Objectives :

  • Outstanding Customer Service
  • Managing High Volume of orders with minimum issue
  • Assist customer with their Supply Chain Model
  • Managing Information Flow between Systems
  • Manage Origin Offices

General Tasks:

  • Customer Service
  • ·nternal / External communication
  • Origin Management
  • System error updates
  • Internal / External system correction / Liaising with Origin
  • System updates – Internal / customersystems

Operational Tasks:

  • Pre-Alerts
  • Customs Entries
  • Transport Deliveries
  • POD uploads
  • Liaising with Customers through Email & telephone.
  • Job costing / Invoicing
  • System updates
  • Analysis Reporting

Skills Required :

  • Customers Service
  • IT Literacy
  • Accuracy
  • Speed
  • Target Driven
  • Financial Awareness
  • Analytical Mindset

Key Performance
Indicators (measures):
Feedback from team, other operational departments and Manager
Outstanding filing/data entry.
Internal KPI’s

Career Opportunities: Measured and reviewed Personal Development Plans.

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