Headford Group

-Based in Milton Keynes

-Salary 25-35K depending on experience

The Senior Forwarder will offer full operational & administrative support to the staff within the shipping/forwarding department on site.

The Coordinator may also be required to work from time to time (advance notice given) at sister site to provide holiday cover and support where necessary.

Forwarder Element

Cost control
To collate and supply shipment information to the customer, branch staff and Account manager
To liaise with Leeds Branch on administrative tasks where necessary
To organise transport by air/road & sea
Completion of Dangerous Goods paperwork for all modes of transportation
Data Entry via operational system
Data entry via Excel spreadsheets
Filing of paperwork
Completion of Export Documentation
Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
Remain in contact with customers and suppliers to maintain relationships
High level focus on customer service
Month end department compliance
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Assist sales and management with customer development
Maintain clean desk policy
Operate within companies QA system
Any other tasks as directed by their Supervisor or line manage
You must be educated to GCSE/O level standard or equivalent

Business related experience, proven customer service record and experience and proven operational experience is desireable

You will posess the following qualities

Thorough understanding of customer needs
Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
A knowledge and understanding of financials and impact on business
A Good knowledge of IT systems and processes used in the transport sector
Fluent in English, local language and any other languages required for smooth operation of business
Result-oriented and driven to achieve goals and meet targets
Problem solving skills
Ability to read/write and understand an SOP/procedure
Customer service driven
Profitability and result-oriented and always looking for improvement in our business processes
Team oriented
Quality focus.
Flexible in approach

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