Website Headford Group

Freight Forwarding Recruitment Specialists

Full time postion
Salary discussed on application

LOCATION: Southampton

WORKING RELATIONSHIPS

  • Reporting to and working with the Operations Supervisor the Import Coordinator will work closely with customers, clients and agents.
  • Must have experience on the door to door Import process, including Customs clearances.

GENERAL PURPOSE OF THE POSITION

  • The Import Coordinator is responsible for liaising between customers, suppliers and transport companies to ensure efficient deliveries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage all aspects of the import process;
  • Obtain and communicate, internally and externally, all necessary information to ensurecorrect measures are in place and customer needs are met;
  • Liaise between suppliers, forwarders and agents to obtain up to date shipment information;
  • Ensure customers are fully informed of the progress of their shipments; Provide transport companies with the relevant information to ensure customer delivery requirements are met;
  • Ensure correct documentation is on file and act accordingly as set out in the instructions;
  • Maintain all files ensuring they are costed and billed correctly in accordance with procedures provided by management;
  • Cover the export operations when required;
  • Any other duties as required by management for the smooth and efficient operation of the department.

CONTINUOUS IMPROVEMENT

  • Work with the operations team to continually improve processes and business performance;
  • Support changes in the role necessary to take the department and business forward;
  • Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly

KEY PERFORMANCE INDICATORS

  • Achieve agreed individual objectives;
  • Understand and adhere to all our clients policies and procedures relevant to the role.

Please contact Jason Pocock if this role is of interest to you.