Headford Growth UK

Job Title: Breakbulk/Gateway & Import Manager
Location: London Heathrow

Position Specification:

We have a vacancy for an UK Import Gateway & London Import Manager to lead a dynamic team that undertakes a range of activities for London Airfreight Station.

The London Airfreight Import team handles over 80000 shipments p.a. for a vast range of customers from all business sectors and our UK Import Gateway handles over 22000 arrivals for our branch network.

Specific Role:

  • Continuously grow customer service excellence and productivity effectiveness through development and process review.
  • Engage and grow all people in area of responsibility through the implementation of Active Leadership.
  • Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
  • Lead customer reviews; identify ‘hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
  • Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
  • Manage implementation of all new key accounts to ensure successful for customer and company.
  • Lead/participate in presentations to existing and potential customers.
  • Participate where appropriate in relevant Industry Forums promoting the company.
  • Maximise Gross Profit through Service Selection
  • Manage Carriers and Handling Agents performance and to resolve exceptions and discrepancies as they arise
  • Manage Key Performance Indicators (System Milestones and Complaint Management Tool)
  • Manage Weekly Team briefing sessions
  • Complete and Manage all statutory and mandatory training
  • Provide the Document Courier with instructions as necessary
  • Manage the ETSF inventory, compliance
  • Adhere to and lead Customs Compliance procedures and documentation
  • Manage Agent Handovers and billing process
  • Manage the timely movement of shipment documentation to UK branches
  • Liaise directly with branches on shipment planning and coordination and develop a pull process to proactively pull our import consignments into the UK
  • Liaise directly with Transport & Warehouse teams on shipment planning and coordination
  • Maintain accurate filing and archiving
  • Update Complaint Tool with all required inputs including root cause and solution when assigned
  • Drive and Manage Overseas handling of UK inbound consignments
  • GP Improvement driving overseas station to build ULD’s
  • Manage the Import CASS statement

Person Specification:

  • Five or More years’ leadership experience within the Freight Forwarding Industry.
  • Experience and sound acknowledge of HMRC procedures Essential
  • Commercial awareness.
  • Clear and concise communication skills (written and spoken)
  • Processes Management
  • Ability to Lead a culture of continuous improvement
  • Inter-personal skills – Influencing, communication, relationship management, cultural awareness and ability to work across teams