Job Title: Key Accounts – Air Exports

Location: London Heathrow

Job specification:

• Provide excellent Customer Service and drive the same ethos throughout the business and team.
• Interact with customers and develop long term relationships
• Strive to meet & exceed customer’s expectations and encourage team members to do the same
• Support with the retention of all current business
• Actively communicate unique service features of Schenker to increase value add solutions to customers
• Measure and evaluate the team performance & quality and the departments level of service to all customers
• Ensure efficient response to customer issues & complaints.
• Encourage commercial awareness amongst the team to support delivering upon agreed department targets including GP, Revenue and Volume Growth

Main Tasks and Responsibilities:

• Responsible for day to day operations within the Key Accounts department
• Look for and implement operational efficiencies within the Key Accounts Department
• Review and improvement of operational processes within the department
• Review and implement SOP’s, work instructions, processes/procedure
• The ideal candidate will have the following:
• 4 years’ experience in airfreight and knowledge of air industry
• Strong Customer Service and Operational skills are essential
• Experience of running a small team (leadership skills)
• Effective written and verbal communication skills
• Good organisational skills and an ability to prioritise and manage high workloads in challenging situations and meetings deadlines
• Ability to make considered and consistent decisions