
headford uk
Job Title: Key Accounts – Air Exports
Location: London Heathrow
Job specification:
- Provide excellent Customer Service and drive the same ethos throughout the business and team.
- Interact with customers and develop long term relationships
- Strive to meet & exceed customer’s expectations and encourage team members to do the same
- Support with the retention of all current business
- Actively communicate unique service features of Schenker to increase value add solutions to customers
- Measure and evaluate the team performance & quality and the departments level of service to all customers
- Ensure efficient response to customer issues & complaints.
- Encourage commercial awareness amongst the team to support delivering upon agreed department targets including GP, Revenue and Volume Growth
Main Tasks and Responsibilities:
- Responsible for day to day operations within the Key Accounts department
- Look for and implement operational efficiencies within the Key Accounts Department
- Review and improvement of operational processes within the department
- Review and implement SOP’s, work instructions, processes/procedure
- The ideal candidate will have the following:
- 4 years’ experience in airfreight and knowledge of air industry
- Strong Customer Service and Operational skills are essential
- Experience of running a small team (leadership skills)
- Effective written and verbal communication skills
- Good organisational skills and an ability to prioritise and manage high workloads in challenging situations and meetings deadlines
- Ability to make considered and consistent decisions