Job Purpose

  • Supervise the export team allocating daily tasks to team members
  • Support IFFO Supervisor with the ongoing development of export department team’s
    processes and operational procedures
  • Ensure that all team members are trained to the required standard to enable them to fulfil
    their roles to an excellent level
  • Be flexible and willing to support other operational and customer teams as required
  • Fully support the customer services teams with an excellent standard of operational best
  • Ensure that operational regulations are adhered to at all times and when required perform
    audits. This would include CAA , GDP and other operational regulations

Key Tasks and Responsibilities

  • Take financial responsibility for both costs and revenue
  • Planning and arrangement of international export consignments according to client
    instructions and requirements
  • Completion of export documents from start to finish including post flights
  • Completion of export customs entry to be under various CPC’s
  • End to end monitoring of outbound movements
  • Day to day invoicing and job costing
  • Communication with overseas offices/partners
  • Ensure all enquiries or other communications are actioned promptly and efficiently
  • Ensuring we meet company DATA Quality KPI with required tracking information
  • Ensuring any PM queries are cleared within KPI timeframe
  • Demonstrate flexibility and team skills within the department to ensure consistent and
    uninterrupted service to the client and their customers
  • Administer the operating procedures as defined by the client
  • Communicate daily on deviations to the transport plan put in place
  • Manage suppliers and the service they provide to us, directly and through the Product
  • Customer service is paramount and relationship building is essential from day one
  • GDP training to be completed as detailed in the GDP training matrix
  • Any other delegated tasks as deemed reasonable as assigned by the reporting superior

Minimum Experience Requirements

  • Operational knowledge of Airfreight/Road freight – outbound
  • Good ICT skills to include excellent knowledge of Excel
  • Excellent communication skills both verbal & written
  • Friendly, calm and professional manner
  • Accustomed to working to fixed deadlines and under pressure
  • Enthusiastic, flexible and self-motivated
  • Well organized
  • Ability to work closely with overseas network, commercial team and branches
  • Flexible working hours may be required during busy periods


  • Ensure all work is carried out in accordance with the departmental and company procedure manual.
  • Ensure that I understand the Rules and Regulations of all statutory bodies