Job Role Responsibilities

Systems / Software Knowledge – to utilise a range of in-house systems to process customer bookings to meet the requirements requested by the customer

Customs Compliance – to ensure all shipments are in-line and comply with the regulations set out in country of origin and UK customs

Documentation Management – to ensure for each shipment the correct documentation is raised and received on arrival

UK Arrival Process – to ensure all arrivals are checked in and available for collection and delivery to meet customer requirements

Operational Compliance – monitoring carrier performance to ensure all shipments move as agreed to the customer requirement

Commercial Awareness – to understand and use the current carrier rates to ensure RIF achieve a positive margin

Customer Invoicing – to ensure all invoices raised include all costs incurred and are charged as per the agreed rates

Salary

£35,000+

  • New bookings received and actioned according to the instruction from the Customer
  • Instructing Overseas Partners of the requirement to arrange new shipments
  • Dealing with Quote requests from the Customer
  • Tariff Guidance
  • Customer First Policy
  • Account Setup
  • Email management
  • Job file raised on in house system for monitoring purposes
  • Raising Customs Entries
  • Port systems (Claiming UCN’s / Pin Releases / Renom of UCN / Destin8 / CNS)
  • Airport systems (Records of Arrival / Cargo Status / SHEDS / ETSF)
  • Cargowise – Maintaining milestones, adding the relevant data into Cargowise to ensure the clients reporting and web tracking system are kept up to date, use of Edocs for document management etc.
  • Understanding the requirements needed for a Correctly transmitted Customs Declaration
  • Customs Procedure Codes (CPC)
  • HS Codes (Commodity Codes)
  • ATC Procedure (Discount Codes / Box 62 / Box 63)
  • Duty & VAT Rates (Preference Type – EUR / GSP / REX etc. )
  • Written Approval of Instructions for Clearance from Consignee / Customer

Documentation Management – to ensure for each shipment the correct documentation is raised and received on arrival

  • Issuing and correctly detailing Collection & Delivery notes
  • Completion of Customs Documentation (ATA Carnet / CVED / Licences etc. )
  • Customs Reclaims / Amendments
  • Release Notes
  • MBL/HBL Procedures
  • Bank D/O
  • Assisting with Filing and maintenance of files and documents – as per Legal Requirements
  • Supplier Invoicing retention

UK Arrival Process – to ensure all arrivals are checked in and available for collection and delivery to meet customer requirements

  • ETSF / SHED / CFS Record Creation
  • Quotation Requests
  • Arranging Collections (Airline Shed / ETSF / CFS)
  • Booking Deliveries in line with Customer Requirement
  • Ensuring correct Vehicle is selected for the Delivery Booking
  • Commercial Awareness relating to the subject booking

Operational Compliance – monitoring carrier performance to ensure all shipments move as agreed to the customer requirement

  • Attendance and Punctuality
  • In House Live Files Operation
  • PO / Order Management
  • Vessel / Flight Arrival
  • Customs Clearance Monitoring
  • Collection / Delivery Checks
  • Notify/escalate to line manager of any delays / damage (customer)
  • Customer Rate Card
  • Carrier / Supplier Rates and Validity
  • Carrier Selection / Financial Awareness
  • Terms of Delivery (Incoterms)
  • Freetime at Ports and Airports (Detention & Demurrage / Airline Storage)
  • Quotation Requests (Completed Correctly and Accurately)
  • Vendor/customer accounting queries, margin
  • FXT / SOU
  • Customer Credit Limits Pre Approved (Account Setup)
  • COD Awareness
  • Rate Card Validity
  • Invoice Types (Duty & VAT / Freight and UK Charges)
  • Credit Notes / queries
  • Backup Documentation
  • Job Completion
  • Demurrage/storage