Job Description

As an Inside Sales Executive in our Operations department, you will play a crucial role in driving revenue growth by effectively managing and expanding our customer base. You will work closely with our existing clients, building strong relationships and identifying opportunities to upsell and cross-sell our products/services. Additionally, you will collaborate with our sales and marketing teams to generate leads, qualify prospects, and convert them into satisfied customers.

Responsibilities

  • Serve as the primary point of contact for existing customers, addressing their inquiries, providing product information, and offering tailored solutions to meet their needs.
  • Actively engage in consultative selling by understanding customer requirements, identifying upselling opportunities, and presenting compelling proposals.
  • Collaborate with the sales and marketing teams to generate leads, qualify prospects, and drive sales conversions.
  • Develop and maintain a deep understanding of our products/services, industry trends, and competitive landscape to effectively position our offerings.
  • Utilize CRM software to track customer interactions, manage sales pipelines, and forecast revenue.
  • Build and maintain long-term relationships with customers, ensuring high levels of customer satisfaction and retention.
  • Collaborate with the operations team to ensure smooth order processing, timely delivery, and customer support.

Requirements

  • Proven experience in inside sales, account management, or a related role.
  • Strong track record of meeting or exceeding sales targets and driving revenue growth.
  • Excellent communication and interpersonal skills, with the ability to build rapport and influence customers effectively.
  • Demonstrated ability to understand customer requirements and provide tailored solutions.
  • Sound knowledge of sales techniques, lead generation, and CRM software.
  • Self-motivated, target-driven, and results-oriented.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Bachelor’s degree in business, marketing, or a related field is preferred but not mandatory.