Job  Purpose

To obtain new business and grow existing business through prospecting, client interface, proposals and estimates.  Successfully implement new business, obtained in partnership with the relevant middle office colleagues and continue to build relationships and service customers.

Job Function

  • To deliver increased gross margin from existing customers by account development.
  • To understand and articulate the company’s Services and Solutions to potential and existing customers.
  • To achieve a minimum acceptable customer telephone call of 50 a week.
  • Under the direction of the Country HFO identify opportunities through:
    • Inactive Clients from the CRM
    • Inbound Lead Follow up
    • Tele-prospection and follow up
    • Qualify new opportunities, research accounts, identify key players and generate interest
    • Understand customer needs and requirements
    • Assist with Sales Campaigns

Key Tasks and  Responsibilitie

  • Develop and diversify the portfolio
  • Generate new prospect leads and new accounts over the telephone
  • To close additional business through telesales and email
  • Responsible for retention and growth of portfolio ensuring GP target does not fall below the minimum expected and to up sell where possible.
  • Provide a high level of internal and external customer care
  • Provide customers with accurate and cost-effective quotations
  • Create loyalty and optimize the existing portfolio
  • Acquire new customers through individual prospecting actions
  • Promote any new Commercial offers
  • Identify new opportunities and trade lanes in line with company procedure
  • Ensure all Customer service requirements are being adhered to and report any service failures to your Line Manager.
  • Participate in Internal and External Meetings
  • Opening of new business accounts according to applicable procedure
  • Update all activities and pipeline opportunities with the CRM Concerto
  • Liaise with Product Heads to secure best rates and services
  • Handling of queries
  • Keep abreast of industry changes, information and skill requirements
  • Any other delegated tasks deemed as reasonable as assigned by the reporting Manager


  • Ensure all work is carried out in accordance with the departmental and company procedure manual.
  • Ensure that I understand the Rules and Regulations of all statutory bodies