Job Purpose

Managing the admin and the operations for one or several key accounts of the branch taking in account the KPI, priority and Standard Operating Procedure.

Key responsibilities

• Ensuring that all reports are properly updated in respect of the KPI
• Ensuring that cargo is properly booked from the warehouse
• Managing link between the warehouse and operation
• Managing the receipt into customer system
• Liaising with the suppliers on behalf of the customer
• Assisting the customer with the import / export paperwork requirements
• Researching and planning the most appropriate route for a shipment (Airfreight, Seafreight, charter)
• Obtaining , checking and preparing documentation to meet customs/Airline requirements, packing specifications and compliance with overseas countries’ regulations
• Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements
• Arranging air/sea/road/ courier transport including extremely urgent and high value freight
• Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines

Minimum Requirements

• Ability to work effectively as part of a team
• Ability to implement change
• Enthusiasm / Flexibility

RULES AND REGULATIONS

• Ensure all work is carried out in accordance with the departmental and company procedure manual.
• Ensure that I understand the Rules and Regulations of all statutory bodies