Position Summary

We invite a highly motivated and process-savvy individual to assume the role of Operations Coordinator for Air Export Operations. This position offers the opportunity to play a pivotal part in our fast-moving air freight logistics framework, focusing on the execution of export operations, customs compliance, and customer satisfaction.

Key Duties

  • Manage the end-to-end coordination of air export shipments, ensuring both freight and information flow with precision and punctuality.
  • Collaborate with clients, carriers, and third-party entities to promote seamless operational execution and uphold client contentment.
  • Prepare and oversee critical documentation, including bills of lading and hazardous materials paperwork, in compliance with regulatory standards.
  • Adhere strictly to all relevant laws, regulations, and corporate policies pertaining to export activities.
  • Conduct thorough customs clearance processes, staying abreast of and compliant with specific international requirements.
  • Proactively monitor shipments, provide stakeholders with timely updates, and adeptly handle any issues that emerge during transit.
  • Administer invoicing, billing, and other associated administrative functions for export shipments.
  • Engage closely with sales and customer service teams to ensure customer requirements are met and service delivery is optimized.
  • Deliver superior customer service through prompt inquiry responses and efficient problem-solving.
  • Continuously seek and implement methods to enhance operational efficiency within the export process.

Candidate Profile

  • Demonstrable experience in freight forwarding, with a specialization in air export operations.
  • Comprehensive knowledge of customs regulations and procedures.
  • Exceptional organizational acumen and meticulous attention to detail.
  • Strong communication and customer service capabilities, able to juggle various tasks effectively.
  • Proficient in the use of freight management software and the Microsoft Office suite.
  • An independent worker who also thrives within a team dynamic.
  • Adaptable to the evolving needs of a dynamic business environment.

Employee Benefits

  • A competitive salary that reflects your experience and skill set.
  • Opportunities for career progression and skill development within the company.
  • A dynamic, supportive, and professional work atmosphere.

Application Process

If you are driven by the complexities of freight forwarding and possess the expertise to efficiently manage air export operations, we welcome your application. Please forward your resume and a cover letter detailing your relevant experience and suitability for this role.

Submit your application via email to danny@headforgroup.com, with “Operations Coordinator – Air Export Application” as the subject line.

We are eager to integrate an enthusiastic Operations Coordinator into our team to elevate our air export operations to unprecedented heights of excellence