Key role and responsibilities for the position

• Manage all aspects of Ocean, Road and Air shipments
• Handle detailed import clearance processers and compliances
• Managing the jobs from quotation stage through to final invoicing in line with the client expectations and effectively communicating any service issues.
• Build strong proactive customer relationships and SLA’s with a wide ranging client base with differing needs
• Build stakeholder relationships with overseas partners and carriers to improve efficiency
• Create and maintain accurate records of cargo movements
• Maintain good relationships with government agencies as and when required

Minimum requirements for candidate

• Some Experience from a similar environment preferred but not essential
• Ability and willingness to learn and become a Freight Forwarding professional.
• Building and maintaining client relations for continued and new business with clients
• Ensuring Clients & Partners are receiving first class customer service
• Excellent written and verbal communication skills
• Able to work as part of a team or independently
• Good organisation/ planning skills
• Accuracy and high attention to details
• Ability to prioritise and organise your own workload
• Self-motivated and willingness to learn and improve
• Proficient in Excel and Microsoft programs
• Flexible approach to working duties and times

Salary

£19,000 – £22,000 (DOE)